Viber Banking is our latest Fintech solution enabling banks and financial institutions enter today’s instant messaging era and interact with their customers in various exciting new ways. This primarily helps them retain and attract today’s digitally-savvy customers by quickly and easily extending banking services to the already popular instant messaging platform. With this solution, banking becomes as easy as it can be and conveniently accessible to a high volume of customers.
Viber Banking allows banks to give their customers easy access to various services in a matter of seconds by simply adding the bank’s Public Account to their conversations list. Registered account holders will even be able to check their account information, bank balance and mini statements amongst other related services directly through their Viber app.
The recent introduction of chat-bot automation interface in Viber has opened up new opportunities for creation and deployment of intelligent bots that interact naturally with people. This solution takes advantage of this feature in Viber, to allow banks to engage in promotion and customer service activities with their customers in a direct, personalized and intuitive manner. The chat bot integrated with the bank’s Public Account will understand and process user requests instantly and securely.