Banker’s Meetup 2025 was organized with the theme of “Banking Tomorrow and Beyond” - bringing together industry experts and innovators to explore the future of the banking industry. The event had presentations and keynotes that offered a glance at what banking would look like in the near future, including one from eSewa. The presentation discussed the possibilities of an Agentic AI product that could transform personal finance.
The global AI market in banking was valued at approximately USD 19.87 billion in 2023 and is projected to grow at an impressive compound annual growth rate (CAGR) of 31.8% from 2024 to 2030. With AI-driven solutions transforming customer interactions, streamlining operations, and enhancing security, banks worldwide are recognizing the importance of adopting this technology to remain competitive. From automating routine tasks to enabling data-driven decision-making, AI is reshaping the way banks operate, offering unprecedented levels of efficiency and accuracy. A key driver of this growth is the banking sector’s significant investment in AI, contributing around 13% of global AI spending. In 2023 alone, global AI investments reached an estimated $166 billion, with projections soaring to $450 billion by 2027. This steady investment highlights the banking sector’s commitment to adopting advanced technologies that drive innovation and improve financial services.
eSewa’s latest innovation represents a significant leap beyond current implementations of AI - moving from simple internet searches to handling complex, multi-layered analytical queries and providing insightful results. eSewa’s Agentic AI promises to reshape how we interact with financial services, offering a more intuitive, personalized, and efficient experience for eSewa’s end-users and service providers.
Picture this - you’re planning a trip to Pokhara.
Instead of juggling multiple apps, searches, and websites, Agentic AI acts as a personal travel assistant, managing everything from budgeting and scheduling recommendations to understanding personal preferences. It even considers factors such as long weekends and weather conditions to suggest optimal itineraries. If the user has a limited budget, the system is smart enough to offer "buy now, pay later" options for flights or other financial services. It handles itinerary setting, airline preferences, ticket booking with payment authentication, and recommends budget-aligned locations and hotels. It saves time, reduces the stress associated with complex tasks, and helps users make smart, data-driven financial decisions.
Beyond travel, Agentic AI can optimize other areas of daily life. Consider managing personal finances: it can track spending, identify savings opportunities, and even provide personalized investment advice - all while eliminating the need for multiple interactions across different functions, departments, or services.
Service providers stand to gain significantly from the adoption of Agentic AI. The core concept behind this technology is to enable all services-payment, support, travel, and finance including - security & compliance - to collaborate, consult, and learn from each other. This collaborative ecosystem, managed by a Multi-Agent Collaboration Platform (MCP) server, which includes components like an API gateway, state store, agent registry, message broker, and authentication server, allows for streamlined operations and enhanced efficiency.
With the technology in place, benefits extend beyond the travel example mentioned here. For instance, a bank could leverage Agentic AI to automate loan application processing, significantly reducing turnaround times and improving customer satisfaction. An e-commerce platform could use it to provide personalized product recommendations and handle complex order fulfillment scenarios. A healthcare provider could utilize Agentic AI to manage patient appointments, provide remote monitoring, and offer personalized health advice.
eSewa’s Agentic AI represents a paradigm shift in how we interact with technology. By understanding, supporting, and empowering the customer, this technology promises to create a more efficient, personalized, and seamless experience for both end-users and service providers. Its ability to handle complex tasks, provide insightful data, and foster collaboration between different services makes it a powerful tool for the future
May 18, 2025
Mar 12, 2025
